Customer Support Group provides maintenance support to all our clients located across India. The group has over 45 professionally qualified and trained engineers supporting installations at 37 sites. The service offices are located close to the customer with Nodal offices in North & Central India for quicker response The group is well equipped with spares inventory to maintain the systems and has a track record of maintaining 85% up-time for static system and 95% uptime for mobile system.
Our Services
We provide a turnkey solution to customer service by way of providing the following services:
- Installation and Commissioning
- Training
- Warranty support
- Annual maintenance support
- Third party AMC support
Capability
Our team is equipped to:
- Liaise with Defence Departments and Extend Support Services.
- Monitor activities at three levels - Management, Team Leaders and Engineers themselves
- Perform periodic root cause analysis performed to analyze complaints
- Conduct Statistical analysis every quarter
- Enhance and Upgrade skills
Our key customers are
- Ministry of Defense
- DIPAC
- ARMY HQ, All Commands, All Corps and DIV HQ
- Ministry of Home
- ARC
- CAB Sec.
- Department of Space
- NRSC
- National Rural Health Mission
- Assam
- Arunachal Pradesh
- Manipur
- Rajasthan
Our branch offices are located at
- Jammu
- Chandigarh
- Delhi
- Jaipur
- Pune
- Kolkata
- Guwahati
Systems being maintained are
- Static Photo-Write systems -------- 25 Nos
- Mobile Photo-Write Systems------ 47 Nos
- AIWOS--------------------------------- 48 Nos
- MPSS------------------------------------06 Nos
- Kubota Gen sets---------------------- 116 Nos
- MMU------------------------------------37 Nos
- SSLDF Tadiran------------------------ 2 Nos
- HFMDFS Tadiran ---------------------- 6 Nos
Third party AMC support is being extended to
- Rolta India
- TATA Power
- L&T
- BEL
- MMU-Assam Govt
- Tadiran
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